Refund policy
At Origelle, customer satisfaction is our priority. We carefully select every product and strive to ensure your order arrives safely and meets your expectations. If you are not completely satisfied with your purchase, we're here to help.
30-Day Return Policy
We proudly offer a 30-day free return and refund policy. You may request a return within 30 days after receiving your order.
To qualify for a return:
- The item must be unused or gently used.
- It should be returned in its original condition whenever possible.
- The request must be submitted within 30 days of delivery.
Certain customized, personalized, clearance, or final-sale items may not be eligible unless they arrive damaged or defective.
Damaged, Defective, or Incorrect Items
If your package arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.
Please include:
- Your order number
- A brief description of the issue
- Clear photos of the item and packaging
We will arrange a replacement or full refund at no additional cost.
Return Process
To initiate a return, contact our support team:
Email: support@origelle.shop
Once approved, we'll provide return instructions.
Please do not send products back without contacting us first.
Refunds
Once your returned item has been received and inspected, we'll notify you regarding the status of your refund.
Approved refunds are issued to the original payment method.
Depending on your payment provider, refunds typically appear within 5–10 business days.
Order Cancellation
Orders may be cancelled before shipment for a full refund.
If an order has already been shipped, it must follow the standard return procedure.
Non-Returnable Items
The following items generally cannot be returned:
- Personalized products
- Customized orders
- Gift cards
- Final sale items
- Products damaged through misuse
This does not affect your statutory consumer rights.